Who We Are

Hemswell Crystal is a trading name of Rutherford Wren Ltd, a company registered in England and Wales. Our registered address is Unit 9 Heapham Road Industrial Estate, Sandars Road, DN21 1RZ. For data protection purposes, Rutherford Wren Ltd is the data controller.

 

What Data We Collect

When you place an order, we collect your name, email address, delivery address, and payment information. Payment processing is handled by our payment provider — we do not store your card details directly.

When you subscribe to our newsletter, we collect your email address.

When you browse our site, we collect standard analytics data (pages visited, time on site, device type) through cookies. This data is anonymised and used to improve the site experience.

 

How We Use Your Data

We use your data to fulfil your order, communicate about your order (dispatch confirmation, delivery updates), and — if you have opted in — to send you occasional marketing emails about new products and offers. We do not sell, rent, or share your personal data with third parties for marketing purposes.

 

Third-Party Services

We use the following third-party services to operate this store:

• BigCommerce (ecommerce platform and hosting)
• Payment provider (payment processing — card details are handled directly by the payment provider and never stored on our servers)
• Royal Mail / courier services (order delivery)
• Google Analytics (anonymised site usage data)
• Omnisend (email marketing, if you subscribe)

Each of these services has its own privacy policy governing how they handle data.

 

Cookies

We use essential cookies to make the site function (cart, session, login). We also use analytics cookies to understand how visitors use the site. You can manage your cookie preferences using the cookie banner displayed when you first visit the site.

 

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. You can unsubscribe from marketing emails at any time using the unsubscribe link in every email. To request access to or deletion of your data, email hello@hemswellcrystal.co.uk.

 

Data Retention

Order data is retained for 6 years to comply with UK tax and accounting obligations. Newsletter subscriber data is retained until you unsubscribe. Analytics data is anonymised and retained for 26 months.

 

Contact

For any data protection queries, contact us at hello@hemswellcrystal.co.uk.